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0203 504 0850
0203 504 0850
YOUR CONTRACT – PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
These stipulations govern all reservations made with Cheap Holidays Maker, located at Westminster Business Centre, Printing House Lane, Hayes, UB3 1AP. It is crucial to peruse them as they delineate our reciprocal entitlements and obligations. Herein, “we” and “us” denote Cheap Holidays Maker, while “you” and “your” refer to the primary individual on the booking, all persons for whom the booking is made, and any individual to whom the booking is transferred. By utilizing this website, you consent to these terms and conditions. If you do not acquiesce to any segment of these terms, you must desist from using this site
With Cheap Holidays Maker, you can tailor your reservations according to your desires—be it an entire holiday package encompassing accommodation, flights, and transfers, or isolated components such as just accommodation or flights.
Should you reserve a confluence of flights (or other transportation arrangements), lodging, car hire, and any other tourist services that constitute a significant portion of the holiday for the same excursion, as delineated in clause 24, this shall constitute a package under the Package Travel and the Linked Travel Arrangements Regulations 2018.
Cheap Holidays Maker will assume responsibility as the package organizer, ensuring financial protection for your payments. This reservation will be categorized as a “Package Holiday.”
Single Component Transport & Accommodation Bookings
You may also procure individual elements from us (e.g., solely accommodation or solely flights). In such instances, we will invariably act as an agent on behalf of the provider of the arrangements in question (“Supplier/Principal”). Kindly refer to Sections A and C for the terms and conditions governing your booking.
Cheque remittances necessitate seven days for clearance. Until the complete payment is received, the cost of your reservation might escalate due to fuel or other surcharges imposed by providers. Note that we disclaim liability for cash sent via courier or post, even if dispatched by the registered or the recorded delivery post or any other special delivery method.
Kindly refer to sections A and B of these Booking Conditions for the stipulations pertinent to Package Holidays and a comprehensive definition of what constitutes a package holiday.
Arranging Your Travel Plans
The primary individual listed or the financier of the reservation consents on behalf of all listed individuals that they:
All services proffered are contingent on availability. Rates are not assured until tickets are issued.
Upon booking, a relevant deposit must be tendered. A binding contract is not established until we accept your booking, receive the deposit or full payment in cleared funds, and then issue a confirmation invoice on our behalf or that of the relevant supplier. Ensure the names provided match those on the pertinent passport.
When booking online, you must furnish all required information. Online bookings are processed automatically, and it is your obligation to ensure the accuracy of all provided information, including travel details, to ensure the correct selection of flights, hotels, or other arrangements. Passenger information must match the passport.
We bear no responsibility for discrepancies in the information you provide or how it is entered online. You acknowledge that any such errors may result in additional costs borne by you. Ensure the credit or debit card used is your own (or, if a third party’s, you have their explicit authorization) and that it has sufficient funds for the arrangements. Upon acceptance and processing of your booking (subject to availability), we will debit payment. Cancellation charges will apply from this point. A confirmation email of charges and invoice will be sent. Check the details immediately and inform us of any inaccuracies, as changes may not be feasible later. Post-booking amendments will incur additional costs, including supplier charges and administrative fees. We make no representation regarding the availability of package holidays, flights, or individual components post-booking request, nor do we warrant our booking services to be virus-free or uninfected by destructive elements.
When booking by telephone, you must provide all required information accurately, ensuring passenger details match the passport. Ensure the credit or debit card used is your own or, if a third party’s, you have their explicit authorization, and it has sufficient funds. Telephone booking confirmations are as binding as written confirmations. We make no representation regarding the availability of package holidays, flights, or individual components until payment is made and confirmed. Upon acceptance and processing of your booking (subject to availability), we will debit payment. Cancellation charges will apply from this point. We will send a confirmation and/or e-ticket and invoice. Verify the details immediately and inform us of any inaccuracies, as changes may not be feasible later. Post-booking amendments will incur additional costs, including supplier charges and administrative fees.
Settlement of dues must occur by the specified date on the acknowledgment invoice. Be aware that for certain telephonic reservations, complete remuneration might be necessitated INSTANTLY, that is, before the acknowledgment invoice is received. If applicable, this will be communicated at the time of reservation. Timely payment is crucial as failure to settle balances may result in the annulment of your holiday/flights and still render you accountable for cancellation fees. Any additional “booking fee” will have been indicated at the time of reservation.
To facilitate your reservation and to ensure your travel arrangements proceed smoothly and align with your specifications, the information you provide will be utilized. Refer to our Data Protection and Privacy Policy here for further details.
It is incumbent upon you to verify all passport, visa, and health prerequisites and ensure your travel documents are in order.
Passport and Visa: Consultation with the pertinent Embassy or Consulate for this information is essential. Prerequisites may fluctuate, and you should verify the current status well in advance of booking/departure.
We assume no responsibility if you are denied boarding onto the flight or entry into any country due to your failure to possess the appropriate passport, visa, or other documents mandated by any airline, authority, or country. Your passport must be valid for six months post your intended return date.
Ensure you meet the correct visa and health entry requirements for all countries visited, including transit countries. This encompasses all stops made by the aircraft, even if you do not disembark. If your passport is nearing expiration, check with the Embassy of the destination country. For further information, contact the Passport Office. Specific conditions apply for travel to the USA – all passengers must have individual machine-readable passports; travelers to the USA must apply for ESTA no later than 72 hours before departing. Arriving at airport without the approved ESTA will likely result in denied boarding. For more USA travel updates, visit www.uk.usembassy.gov. For European trips, your EHIC is valid only until its expiration, and comprehensive medical insurance must be obtained before departure. For South Africa, parents traveling with children (under 18) must present the child’s complete, unabridged birth certificate.
The Foreign Commonwealth & Development Office (FCDO) provides the most current travel advice. It offers vital information on worldwide destinations, including entry requirements (passports and visas), health, safety and security, local laws, and more. Ensure you review https://www.gov.uk/travelaware for the latest travel guide for your destination. Travel advice may change, so continue checking until your travel begins.
Vaccination protocols for international travel are subject to frequent revisions; hence, a consultation with your healthcare provider regarding current advisories is imperative prior to departure. The Foreign Commonwealth & Development Office (FCDO) suggests visiting your medical professional a minimum of 4 to 6 weeks before embarking on your journey to determine necessary vaccinations and other prophylactic measures. Detailed country-specific health information can be accessed on the TravelHealthPro website by the National Travel Health Network and Centre, and on the fitfortravel website by NHS (Scotland). Additionally, the NHS Choices website provides valuable insights and guidance about healthcare services abroad. It is incumbent upon you to procure the advised inoculations, adhere to prescribed medications, and follow all medical directives pertinent to your travel.
We disclaim any liability should you be unable to travel or suffer any losses due to non-compliance with passport, visa, immigration, or health prerequisites. You undertake to indemnify us for any penalties or losses we incur resulting from your failure to comply with these requirements.
For any special requisitions, please inform us during the booking process. While we will endeavor to communicate your requests to the pertinent supplier, we regret that we cannot guarantee fulfillment. Notation of a special request on your confirmation invoice or other documentation does not imply assurance of compliance. The inability to fulfill any special request does not constitute on breach of contract on our part. We do not accept bookings contingent upon the fulfillment of special requests.
Should you have any medical conditions or disabilities that might impact your travel arrangements, you must notify us in writing before booking, providing comprehensive details. Unfortunately, numerous international destinations lack even the basic amenities necessary for disabled travelers. We may require a physician’s certificate affirming your fitness to participate. If we cannot reasonably accommodate the needs of the affected individual(s), we will not confirm your booking, or we may cancel it and apply the appropriate cancellation charges upon discovery of these details.
You bear the responsibility to ensure that you and your party conduct yourselves in a manner that does not offend others or risk damage to others’ property. Compensation for any such damages or losses must be rendered directly to the property owner or manager at the time. You indemnify us against any subsequent claims (including legal expenses) made against us due to your actions. We anticipate all clients to be mindful of others. If, in our reasonable judgment or that of any authoritative entity, your behavior causes or is likely to cause distress, hazard, or annoyance to others or damage to resources, we reserve the right to terminate your arrangements without notice. In such circumstances, your booking with us, including return travel arrangements, will cease immediately, and we will not be liable for any costs, expenses, refunds, or compensation.
Should you fail to remit payment, you will be accountable for any subsequent claims (including legal costs) against us due to your actions, along with all the expenses we incur in pursuing any claim against you.
We cannot be held liable for the actions or behavior of other guests or individuals unconnected with your booking arrangements or our services.
It is imperative that you adhere to the statutes, traditions, foreign exchange protocols, and narcotics regulations of the countries you visit. We, along with our delegates, retain the prerogative to annul your holiday forthwith if, in our considered judgement, your conduct is deemed socially reprehensible or if you partake in unlawful acts, absolving us of any obligation to provide refunds or entertain legal claims.
Possessing sufficient travel insurance is a prerequisite of your agreement with us or the relevant Supplier/Principal. You may either avail yourself of the insurance we offer or procure it independently. The coverage must encompass COVID-19-related incidents (including, at the least, cancellations and curtailments), cancellation fees, unforeseen truncation of your holiday, medical and repatriation expenses (including air ambulance services), personal accidents, and the loss or damage of personal belongings. Should you opt to travel sans adequate insurance, we shall not be accountable for any losses that could have been mitigated by such insurance.
We reserve the right to record telephonic conversations for the purposes of quality control, training, and to ensure the continual enhancement of our customer service.
When acting as an intermediary, the contract for your arrangements lies between you and the Supplier/Principal, and any issues should be directed to them. If you encounter a problem while on holiday, it must be reported immediately to the supplier or their local representative. Failure to adhere to this procedure may reduce or nullify any compensation you might be entitled to, contingent upon the specifics of the situation.
Upon returning home, if you wish to lodge a complaint, direct it to the Supplier/Principal. Contact details will be provided upon the confirmation documents we send. We can assist with this process if needed—reach out to Customer Services. If the issue involves us and remains unresolved, it may be referred to the Southall Travel Arbitration Scheme, facilitated by Hunt ADR, as detailed below.
For package holidays booked with us, notify the relevant supplier (e.g., your hotelier) immediately and contact us using the numbers listed on our website. If your complaint is not resolved locally, follow up within 28 days of your return by writing to our Customer Services Department, including your booking reference and all pertinent details. It is strongly advised to report any complaints without delay and complete a report form while at the resort. Failure to do so may affect your rights under this contract, as we would have been deprived of the chance to investigate and resolve the issue while you were at the resort.
If you have followed our complaints procedure and reached an impasse, you may apply for arbitration through Cheap Holidays Maker. Access the application form here: (Add link). Arbitration will adhere to the Arbitration Rules, available upon request.
Minor refurbishment and maintenance are routinely conducted at properties, which typically should not adversely impact your holiday.
Many services comprising your holiday are provided by independent suppliers, adhering to their own terms and conditions, which become part of your contract with us or the applicable supplier. Some terms may limit or exclude the supplier’s liability, often in line with applicable International Conventions. Copies of the relevant terms and conditions are available upon request from us or the supplier.
These Booking Conditions and any related agreements are governed by English law. Disputes or claims arising between us will be addressed particularly by Courts of England and Wales exclusively. However, you may choose the jurisdiction of Scotland or Northern Ireland if you reside there and wish to do so.
A “direct” flight as listed on your ticket may not be non-stop. Departure and arrival times are provided by airlines as estimates and may change due to several factors, including the air traffic control restrictions, weather conditions, operational or maintenance needs, and check-in requirements. We cannot make special arrangements for delays; such matters fall solely under the airline’s discretion.
Infants must be under two years of age on the return flight date to qualify for the infant fare, typically 10% of IATA’s published fare. Unutilized flight segments without contacting the carrier may lead to the cancellation of remaining sectors. We cannot accept liability for costs incurred in such cases.
The “UK Air Safety list” (available for inspection at [https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/](https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/)) enumerates air carriers subject to the operating ban within UK. We reserve the right to change airlines if the chosen one is blacklisted. Changes will be notified as soon as possible and always at check-in or the boarding gate.
Reconfirm your flights at least 72 hours before the departure time shown on your ticket for both outbound and return flights. We are not liable for additional costs due to failure to reconfirm.
Travel documents will be sent via email. Verify all issued documents for accuracy immediately and notify us of any discrepancies. Delays in notification may result in additional costs. Documents will be sent by us to the address provided at booking unless otherwise requested, typically seven days before departure. Postal or fax delivery incurs additional charges. Lost or delayed documents will necessitate your covering additional expenses for duplicates. Special or courier delivery for late bookings will be charged accordingly.
Governments may require air carriers to provide personal information about travelers before departure from the UK. This data will be collected either at the airport or during booking. Allow us some extra time for check-in due to these requirements. Collected data will be handled per our privacy policy.
Some airlines offer only electronic reservations or “e-ticketing” on certain routes. Upon request, we can provide a paper ticket where permitted, incurring an administration fee of £10 per ticket plus any applicable airline charges.
For scheduled flights, if you find a lower price within 24 hours of booking with us, we will match it, subject to the following conditions:
Price match requests must be made within 24 hours of booking confirmation.
Applies only to scheduled flights.
When air tickets are returned for a refund, an administrative fee of £60 per ticket will be imposed, irrespective of the number of tickets being returned. Additionally, a per-ticket cancellation fee levied by the airline or consolidator, according to their terms, must be paid. There is no automatic entitlement to a refund. When you return a ticket, we will present it to the relevant airline or consolidator to evaluate refund eligibility based on their terms. We recommend sending such tickets via special delivery as we do not accept responsibility for mislaid or lost documents by the Royal Mail.
If the refundable amount is less than the administrative fee, the ticket is considered non-refundable. Also an administration fee of £60 per ticket will also apply to any non-refundable ticket when a tax refund is requested and processed by us on your behalf. If the recoverable tax is less than the administrative fee, the ticket remains non-refundable. Refunds will only be disbursed once received from the airline or consolidator, typically within 4 to 5 weeks from the submission of the tickets for refund consideration.
A package is defined as the booking of at least two distinct types of the following travel services for the same trip:
(a) Transport;
(b) Accommodation;
(c) Rental of the cars, motor vehicles, or motorcycles (under certain conditions);
(d) Any other tourist service not intrinsic to the aforementioned services.
These services must be booked together from our website, advertised or sold at an inclusive price, or under the term “package” or similar.
If your flight is cancelled, your entitlements and remedies are governed by the airline’s conditions of carriage, which may include:
(a) Transportation on an alternative flight with the same airline without additional cost;
(b) Re-routing to your destination with a different carrier without extra cost;
(c) Receiving a full refund;
(d) Other rights or remedies.
In the event of a schedule change prior to full payment or ticket issuance, we will strive to notify you on the carrier’s behalf. For schedule changes occurring after full payment or ticket issuance, the final decision lies with the relevant supplier, and amendment charges may apply.
Not all departure taxes are included in your ticket(s). Some may need to be paid locally to the government of the departure country and are non-refundable by us.
We will not compensate you in the following situations:
If we are unable to provide a significant portion of your booked arrangements after departure, we will, if possible, offer alternative arrangements at no extra cost. If the alternative arrangements are of a lower standard, an appropriate price reduction will be provided.
We reserve the right to adjust brochure prices and amend information on our website prior to booking. You will be informed of the accurate, up-to-date price before booking. Upon choosing a holiday and agreeing to the price, complete the booking form and send it with a non-refundable deposit of £150 per person, plus the insurance premium (if required) or full payment if the booking within eight weeks of departure. Higher deposits may apply in certain cases, such as booking the Palace on Wheels or Royal Orient train, or specific hotels and resorts during peak seasons. We will inform you at the time of booking. Upon acceptance of the deposit and the satisfactorily completed booking form, a confirmation invoice will be issued, forming a contract between you and us. For flight-inclusive arrangements, an ATOL Certificate will also be issued. Any discrepancies on ATOL Certificate, confirmation invoice, or other necessary documents must be reported immediately. Changes cannot be made later, and any inaccuracies not reported within ten days (five days for tickets) may affect your rights.
The remaining balance must be paid eight weeks prior to departure. Failure to pay the balance on time may result in cancellation of the booking and retention of the deposit. Any payments made to an authorized agent for an ATOL-covered booking are held by the agent on the behalf of the Trustees of the Air Travel Trust until paid to us, provided we do not fail financially. In the event of our financial failure, any money held by the agent or subsequently received from the consumer will be held on the behalf of the Trustees of Air Travel Trust.
We provide you the financial security for the ATOL-protected flights and the flight-inclusive packages through our Air Travel Organiser’s Licence (ATOL) with the Civil Aviation Authority (CAA).
The price of your package holiday is calculated using exchange rates quoted on www.cheapholidaysmaker.com as of the invoice date. We reserve rights to increase the price of confirmed holidays due to:
(i) Changes in passenger carriage costs resulting from fuel or power source price changes;
(ii) Increases in taxes or fees imposed by third parties not directly involved in the holiday, such as tourist taxes or landing fees;
(iii) Relevant exchange rate fluctuations.
You will be charged for any raise in accordance with this clause. If increase exceeds the total of 8% of the confirmed package holiday price (excluding insurance premiums, amendment charges, or additional services), you may choose to:
If you choose to cancel for this reason, you must exercise your right within the seven days from the final invoice date. We will consider refunding insurance premiums if you can show that the policy cannot be transferred or reused.
If the price decreases due to the aforementioned changes, a refund will be provided, less an administrative fee of £60. Travel settlements are not always purchased in local currency, and some changes may not impact the travel price due to contractual protections.
No price changes will be made within the 20 days of departure, nor it will be refunds be paid during this period.
Should you wish to amend your booking, we will endeavor to accommodate your request. Changes must be done by written by the person who made the booking. An amendment fee of £60 per person will be charged, along with any other costs incurred. Scheduled airlines typically treat name changes as cancellations and rebookings, which may incur a 100% cancellation fee.
If amendments are requested after the tour has commenced, we and/or our suppliers will attempt to implement them but cannot guarantee success. You will be liable for any of the cancellation charges or additional costs incurred.
If a party member cannot travel, their place can be transferred to another person, subject to the following conditions:
(a) The replacement person meets all the conditions of the arrangements;
(b) We are notified at least seven days before departure;
(c) Any outstanding balance, an amendment fee of £60 per person transferring, and additional fees, charges, or costs arising from the transfer are paid;
(d) The transferee must agrees to these Booking Conditions and all other contract terms.
You and the transferee remain jointly liable for all of the payments. If a replacement cannot be found, cancellation charges as outlined in clause 29 will apply. No refunds will be given to you for the unused services.
To cancel a holiday, notify us immediately. Phone notifications must be confirmed in writing or by email within 24 hours by the person who made the original booking. Your cancellation takes effect upon receipt in writing. A cancellation invoice will be sent to you within seven days. Contact us if you do not receive it promptly to avoid increased charges. Return any airline tickets with your cancellation request.
Cancellation charges are as follows:
Insurance premiums and amendment charges are non-refundable. Some arrangements may incur a 100% cancellation charge upon confirmation. We will inform you about insurance if this applies.
We recommend full insurance to cover deposit or cancellation fee losses. Cancellation charges will be deducted from any payments made.
If only some party members cancel, additional charges may apply to the remaining members.
You may also cancel confirmed package without a fee if “unavoidable and extraordinary circumstances” at destination significantly affect the holiday or the transport arrangements. In such cases, we will provide a full refund but no additional compensation. This right applies only if the Foreign Commonwealth & Development Office advises against travel to the destination or its vicinity. Unavoidable and extraordinary circumstances include warfare, terrorism, significant health risks such as serious disease outbreaks, or natural disasters like floods, earthquakes, or severe weather conditions that make travel unsafe.
Given our ability to organize your vacation plans several months beforehand, there may arise occasions where alterations or terminations to your reservation are necessary, and we reserve the prerogative to effect such changes at any juncture.
Modifications: Should there be a trivial adjustment to your holiday itinerary, we shall endeavor to notify you or your travel intermediary at the earliest feasible opportunity, provided there is ample time prior to your departure. Nevertheless, we assume no liability in such instances. Inconsequential modifications include, but are not restricted to, amendments to your departure or return flights of fewer than 12 hours, alterations to the aircraft model, substitution of lodging to one of equivalent or superior quality, and adjustments of carriers. It’s noteworthy that the carriers listed in the brochure may undergo alterations.
On rare occasions, there may arise the necessity for a substantial modification to the confirmed arrangements. Instances of “substantial modifications” encompass:
The London airports: Gatwick airport, Heathrow airport, Luton airport, Stansted airport, London City airport, and Southend airport
Termination: We undertake not to annul your travel plans within 60 days of your scheduled departure date, except in cases of force majeure or if you default on the final payment. Any cancellations prior to this deadline may occur if, for instance, the minimum threshold of clients necessary for a specific travel arrangement is not met.
In the event of a significant alteration or cancellation, we shall apprise you promptly. Provided there is sufficient time before your departure, we shall proffer you the following options:
You are required to communicate your choice within seven days of our proposition. Failure to respond within this timeframe will prompt a follow-up inquiry. Should you still not respond, we shall assume your acceptance of the revised arrangements or alternative booking.
Insurance: In the event of cancellation or a significant alteration which you opt to refund, we shall reimburse the full cost of your travel insurance premiums, provided they were remitted to us and you are unable to transfer or reutilize your policy.
In addition to a full reimbursement of all payments made, compensation will be extended under the ensuing circumstances, per person (excluding infants), contingent on the duration before departure when you are notified of a significant alteration:
Please note: Compensation will not be disbursed in the following scenarios:
Minor modifications
In the event that a substantial portion of your booked arrangements becomes unavailable after your departure, we shall, if feasible, arrange alternative accommodations at no additional cost. Should the alternative arrangements be of a lower standard, a proportional price reduction shall be effected.
1) We undertake responsibility for the arrangements contracted with you as an “organizer” pursuant to Package Travel and Linked Travel Arrangements Regulations 2018. Accordingly, we are accountable for the proper delivery of all travel services encompassed in your package, as stipulated in your confirmation invoice. Subject to these Booking Conditions, in the event of negligence on our or our suppliers’ part in executing or organizing said services, and should we fail to redress your grievances within a reasonable timeframe, thereby impinging upon the enjoyment of your holiday, you may be entitled to a commensurate reduction in price or compensation, or both. Prompt notification of any failure to execute or improper execution of the travel services included in the package is imperative. The determination of the magnitude of any price reduction or compensation shall consider all pertinent factors, including compliance with the complaints procedure delineated in these Booking Conditions and the extent to which negligence on our or our employees’ or suppliers’ part affected the overall holiday experience. It is incumbent upon you to demonstrate negligence on our or our suppliers’ part should you wish to lodge a claim against us.
2) We disclaim responsibility or liability for any injury, ailment, demise, loss, damage, expenditure, cost, or other claim arising from:
3) Our liability under this clause is restricted:
(a) Loss of or damage to baggage, personal possessions, and money: Our liability is capped at the excess specified in your insurance policy, as this type of loss is required to be covered by adequate insurance.
(b) Claims not encompassed in (a) and not involving injury, ailment, or death: Our liability is limited to three times the price paid by or on the behalf of the affected individual(s). This maximum amount is payable only in cases where all aspects of the booking have gone awry, and the affected individual(s) or party have derived no benefit whatsoever from the booking.
(i) Our liability shall be governed in all instances by the terms of relevant Conventions, including The Warsaw/Montreal Convention (for international air travel), The Athens Convention (for sea travel), The Berne/Cotif Convention (for rail travel), and The Paris Convention (for hotel arrangements). Copies of these Conventions are available upon request. You acknowledge that the terms and conditions contained in carriers’ ‘Conditions of Carriage’ form an integral part of your contract with us and the transport company, and shall be deemed incorporated by reference into this contract.
(ii) In circumstances where a carrier is liable to you under the Denied Boarding Regulation 2004, our liability to you under our contract is limited to remedies provided under the Regulation.
(iii) We are entitled to deduct any compensation received or due fromthe transport provider or hotelier for the same complaint or claim.
(a) which, based on the information provided by you regarding your booking prior to our acceptance, could not have been anticipated in the event of breach of contract by us;
(b) arising from any business-related activities.
VII. We bear no responsibility for services or amenities not included in our agreement or advertised in our brochure. For instance, you may independently book excursions or any services or amenities offered by your hotel or other providers.
VIII. Should it be impractical for you to return to your departure point as per agreed return date due to the “unavoidable and extraordinary circumstances,” we shall arrange accommodation, where feasible and of comparable quality, for a maximum of three nights per person. This cap does not apply to individuals with reduced mobility, expectant mothers, unaccompanied minors, or those requiring specific medical assistance, provided such needs are communicated to us at least 48 hours before the holiday commencement. “Unavoidable and extraordinary circumstances” encompass warfare, acts of terrorism, significant health risks such as disease outbreaks, natural disasters, or weather conditions rendering travel unsafe.
Unless you expressly stated otherwise in these Booking Conditions, we shall not be liable or obligated to compensate you for any disruptions to our contractual obligations caused by “Force Majeure.” Force Majeure refers to events beyond our or our supplier’s control, whose consequences could not have been avoided even with reasonable precautions. Examples include warfare, acts of terrorism, civil unrest, health risks, natural disasters, governmental actions, industrial disputes, labor strikes, lockouts, technical transport issues, and similar events beyond our or the concerned supplier(s)’ control.
Please note that the certain travel arrangements can also be impacted by the UK’s departure from the European Union. This might entail the unavailability of specific flight routes, access to ports or airports, and changes to visa requirements for British citizens traveling to, within, or through the EU. Rest assured, we shall monitor this situation and inform our customers promptly of any confirmed bookings affected. However, given the unprecedented nature of this event and its external control, any resulting changes will be treated as Force Majeure. While we endeavor to provide suitable alternatives or refunds where feasible, we shall not be liable for compensation in such cases.
Should you or any party member miss a flight or other transport arrangement, experience its cancellation, or endure a delay exceeding three hours, immediate contact with us and the respective transport provider is imperative.
Under UK Law, you possess rights entitling you to refunds and/or compensation from airline in the cases of denied boarding, cancellation, or flight delays. Full details are available at UK airports and from airlines. Failure by the airline to adhere to these regulations should be reported to the Civil Aviation Authority. Any reimbursement falls under the airline’s purview and does not automatically warrant a refund from us.
Should you opt not to pursue compensation from the airline and instead seek compensation from us, you must assign to us, at the time of compensation, all rights against the airline pertaining to claim giving rise to compensation.
Flight delays or cancellations due to reasons stipulated in the Force Majeure clause of these Booking Conditions, including passenger behavior affecting the flight, are exempt from liability.
The carriers, flight schedules, and the aircraft types listed in this brochure or on our website, as well as on your confirmation invoice, are for the guidance only and are subject to confirmation and alteration. We shall inform you about the actual carrier as soon as possible. Updated flight times will be indicated on your tickets, dispatched approximately two weeks before departure. Please review your tickets thoroughly upon receipt to ensure accuracy. In case of flight time alterations post-ticket issuance, we shall promptly notify you.
Should you encounter difficulties while on holiday, we shall provide appropriate assistance promptly, including information on health services, local authorities, consular aid, communication facilitation, and alternative travel arrangements. Costs incurred for assistance not arising from our negligence, our employees’, or subcontractors’, are not our liability. Refreshments, accommodation, or assistance provided by suppliers, airlines, or transport providers should be claimed directly from them. We reserve the right to levy a fee for assistance if the difficulty arises intentionally or through negligence on your part or that of your party.
Excursions or tours booked or paid for during your holiday are not part of our contractual obligations. Your contract for such services are not with us but shall be with the excursion or the tour operator. We disclaim liability for the provision of excursions or tours and any incidents occurring during their provision by the operator.
For bookings involving “Single Component” accommodations or the transport, where Cheapholidaysmaker acts as an agent on the behalf of the Supplier/Principal, Section C supplements the Section A above.
When you make a booking, we facilitate a contract between you and the supplier of the travel arrangements (i.e., hotel/tour operator/airline or other supplier) (“Supplier/Principal”). As we are only agent, so we bear no responsibility for the acts and omissions of the Supplier/Principal or for travel arrangements provided by them. The terms and conditions of the Supplier/Principal will govern your booking, and we advise you to review them carefully, as they contain vital information. Please request copies from us if needed.
A contract between you and the Supplier/Principal becomes effective when we issue a confirmation invoice on their behalf. Until your booking is confirmed by the respective Supplier/Principal, no contract exists between you and them.
Many airline tickets require full payment at booking and are typically non-refundable and non-changeable. Certain fare types may not permit name changes, treating them as cancellations with no refund. Partially used tickets are often non-refundable, and cancellations made within 24 hours of departure typically incur non-refundable charges.
Please note: Some Supplier/Principals don’t allow changes, and in such cases, full cancellation fees apply.
At the time of booking, you’ll be required to pay a deposit or the full amount. If a deposit is paid, the balance must be settled by the due date specified. Failure to pay the full amount by the due date may lead to cancellation by the Supplier/Principal, who may impose cancellation fees outlined in their booking terms.
Except where indicated otherwise in the booking terms of the relevant Supplier/Principal, all funds paid to us for arrangements will be held on their behalf until we remit payment in accordance with our agreement.
Requests for the changes or cancellations must be submitted in writing via email to info@cheapholidaysmaker.co.uk from the email address registered at the time of booking. While we’ll endeavor to accommodate such requests, we cannot guarantee fulfillment. Changes and cancellations are subject to the booking terms of the relevant Supplier/Principal, who may levy charges, potentially up to 100% of the arrangement cost, especially closer to the departure date. Additionally, an administration fee of £60 per person per booking will be charged by us.
We’ll inform you promptly of any changes or cancellations by the Supplier/Principal. If alternative arrangements or refunds are offered, you must indicate your choice within the stipulated timeframe. Failure to respond entitles the Supplier/Principal to presume your preference for a full refund. We hold no liability for changes or cancellations made by the Supplier/Principal under your contract with them.
Your contract is with Supplier/Principal, and its terms govern. As an agent, we’re not responsible for providing the arrangements but merely for booking them per your instructions. Any information conveyed to you about the arrangements is provided in good faith but without liability. Should we be found liable for any reason, our maximum liability is limited to the twice of the booking cost, except for death or personal injury resulting from negligence, which is not excluded or limited.
“Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate”
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0203 504 0850
info@cheapholidaymakers.co.uk
Westminster Business Centre, Printing House Lane, Hayes, UB3 1AP
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